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 orders@madleyglobal.com
 888.770.8454

 

CUSTOMER SERVICE

Superior customer service has been and continues to be the cornerstone of MGI's success. We align our business objectives with the needs of our customers to ensure that we can assist them in achieving their goals and objectives.

We service all the products we sell and our goal is to provide our customers with prompt service to ensure that our customer's service levels are impacted as little as possible.

Our qualified Customer Service Technicians are available 7 days a week at most locations. Contact us for service and you can be assured that:

  • Qualified technicians diagnose and service problems quickly, reducing down time
  • We have dedicated sales staff specifically responsible for after-sales service
  • MGI technicians receive ongoing training so they always have the most cur-rent knowledge of your machine
  • You can count on dealing regularly with the same technician
  • Our fully-equipped service vans come direct to your site
  • For major repairs, our Label Machinery Assembly & Parts Depot features everything needed to cost-effectively complete larger service jobs.
We align our business objectives with the needs of our customers to ensure that we can assist them in achieving their goals and objectives.

TESTIMONIALS

"I called MGI at 9:00 a.m. on a Saturday because our cuke line was down. A service technician was on-site by 9:30 a.m., diagnosed the problem, provided a short refresher course on ma-chinery maintenance to the line workers and fixed the problem, all by 10:00 a.m.! Now that's superior service!"

 

Customer Service

 
 

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